To start a chat you need to
submit a request, communication is carried out in it.
For reference: in order to be able to answer your questions, the operator in any case requires initial data on the desired exchange.
If the data requested when submitting an request is missing, assistance is technically impossible due to the numerous features of the PayPal/Skrill payment systems.
Without submitting an request, you can of course write to us in Telegram or by e-mail, but you will be asked for approximately the same amount of information that is indicated when
submitting an request on the site, and then you will still have to create an exchange request on the site (with by re-indicating previously provided information).
